Splunk Customer Experience Journey

Interactive mapping across all Splunk domains

🔍
Awareness
Discovery & Research
📚
Exploration
Learning & Documentation
⚡
Development
Building & Integration
👥
Community
Support & Collaboration
🎓
Mastery
Education & Certification

Splunk Domain Ecosystem

splunk.com
Main Hub - Product Information & Marketing
  • Product overviews and features
  • Pricing and licensing information
  • Case studies and success stories
  • Resource downloads
docs.splunk.com
Documentation Center - Technical Reference
  • Installation and configuration guides
  • API references and SDKs
  • Admin and user manuals
  • Best practices and tutorials
dev.splunk.com
Developer Portal - Building & Integration
  • Developer tools and SDKs
  • App development resources
  • API documentation
  • Code samples and examples
community.splunk.com
Community Hub - Support & Collaboration
  • User forums and discussions
  • Q&A and troubleshooting
  • User-generated content
  • Events and meetups
lantern.splunk.com
Guidance Platform - Best Practices
  • Implementation guidance
  • Architecture recommendations
  • Performance optimization
  • Migration assistance
education.splunk.com
Learning Center - Training & Certification
  • Training courses and curricula
  • Certification programs
  • Learning paths and tracks
  • Virtual labs and hands-on
Cross-Domain Pain Points Summary
🔍 Awareness
Missing direct links from use case pages to support domains and success stories
Users can't easily find detailed product information
📚 Exploration
Steep learning curve with limited direct links to education resources
New users get overwhelmed by complex documentation
⚡ Development
Environment setup difficulties with no community problem-solving links
Developers struggle with common setup issues
👥 Community
Fragmented community domains without unified navigation
Users confused about where to find specific community content